With our end-to-end solution, Urban City will help initiate your Vietnam
ecommerce-entry strategy and optimize every touch point between brand and its
customers to ensure seamlessly consistent consumer experience
along with your brand’s sustainable growth


E-commerce Strategy Consulting

  • Market Insigh
  • Develop Sales Strategy & Forecasting
  • Product/ Portfolio Mapping Strategy
  • Omni-channel Planning & Management


  • In-depth analyze your business to seek suitable distribution channel
  • Implement the business distribution strategy to extend the market and increase sales

Store Operations &
Brand Commerce

  • E-Marketplace Shop in Shop
  • Pricing & Promotion Management
  • Product Content & Catalog Management
  • Assortment Management
  • Multi-channel Order & Stock Management
  • Platform Relationship Management


  • Optimize every touchpoint between brand and its customers to ensure a seamless omni-channel experience for customers
  • Combine data-driven analysis of customers behaviors with experienced commercial tactics to maximize revenue

Warehouse & Fulfillment

  • Picking & Packing
  • Packaging Customizaiton
  • Logistic
  • Supply Chain
  • Order Processing
  • Return Handling


  • Affordable On-Demand Storage & Logistics For Both B2B and B2C Fulfillment. No matter your business size is, we have the know-how to operate from market entry to full scale.


  • Campaign Planning & Management
  • Ecommerce Platforms Ads
  • Digital Marketing
  • Affiliate Marketing
  • Influencer Marketing


  • Our client choose us not only for helping them accelerate growth, but also to unshackle them from the pack, exciting campaigns capable of disrupting the status quo and imprinting brand image in customer’s mind

Customer Service Solutions

  • Live chat, telesale, email
  • Social Media CRM
  • Ecommerce Platform CRM
  • After-sale and warranty Service
  • Tracking
  • Order & Delivery Tracking


  • Urban City has a profesional and experienced customer service team ready to support end-customer throughout before-to-after sale journey
  • We tailor each customer care scenario for each category and deploy automated sales script for each brand to deliver the excellent customer experience.



Core team hailing from top E-commerce Platforms & Brand-side. Hence we know what works well in Vietnam & which model can be scaled up and synergized over short-term topline penetration & long-term business growth


Urban City designates a dedicated team & tailors a unique solution for each brand to capture growth opportunities whenever possible


Save your time, money & human resource with All-in-one solution by Urban City Regardless of your business size, We will be able to design solutions lead your Brand to success


We keep improving by using data analytics, BI from our technology and innovation team. We are oriented towards business results and take responsibility for your sales performance.

our DNA

Customers First

We always set ourselves as your in-house team aiming at the most comprehensive and effective solutions for growth


We’re not here to spend time with some fancy words, but let data and your brand growth metrics represent it all


Urban City designates a dedicated team & tailors a unique solution for each brand to capture growth opportunities whenever possible


We work with integrity in everything we do, and embody our principles when working with customers, partners and colleagues

Get our Proposal